Retail Sales Excecutive

A Retail Sales Executive is responsible for assisting customers with their purchases in a retail environment. This includes greeting customers, providing product information, processing transactions, and maintaining a clean and organized store. They also handle returns, restock shelves, and contribute to a positive customer experience to drive sales.

Key Responsibilities

Customer Service :

Greeting customers and providing a positive first impression.

Answering customer questions about products, services, and store policies.

Assisting customers in finding specific items and making product recommendations.

Handling customer complaints and resolving issues effectively.

Responsible for Customer Experience & Relationship.

Identifying customer needs and providing appropriate solutions.

Product Knowledge :

Developing a strong understanding of the products sold in the store.

Staying up-to-date on new products, promotions, and store policies.

Communicating product knowledge to customers to enhance their shopping experience.

Sales :

Sales target will be there on Month on Month

Target of product selling(Furniture, Decor, Soft Furnishing)

Ensure sales funnel management to achieve a higher conversion rate output.

Ensure sales & able to achieve their targets.

Working towards and exceeding sales targets set by management.

Developing and maintaining customer relationships to drive repeat business and loyalty.

Skills and Qualifications :

Excellent communication and interpersonal skills

Retail Sales Associates need to be able to effectively communicate with customers and team members.

Strong customer service skills :

They should be friendly, approachable, and dedicated to providing excellent service.

Ability to work in a fast-paced environment :

Retail environments can be busy, so the ability to multitask and handle pressure is important.

Product knowledge and sales skills :

Understanding the products and being able to recommend them to customers is crucial.