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Only 24h Left : Network Engineer L2 Support
Sharp BrainsSangli, Maharashtra, India6 hours ago
Job descriptionL1-L2 Technical Support / IT Helpdesk Windows OS and Citrix troubleshooting VPN & Network basics (LAN / WAN, IP, DNS) Active Directory & Office 365 administration Hardware and peripheral support ITSM tools (ServiceNow, Remedy, etc.) Excellent communication skills in English Customer-first attitude and strong problem-solving skills
Position : Network Engineer - L2 Support
Job Type : Full - Time (On-Site)
Contract Duration : 01 - Year
Compensation : ₹ 60,000 to ₹ 70,000 INR Monthly
Location : Navi Mumbai, Maharashtra, India
Position Overview :
We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards.
Key Responsibilities :
- Provide first-level technical support for Windows, O365, VPN, and network-related issues.
- Handle inbound calls, chats, and emails through ITSM tools (ServiceNow / Remedy).
- Manage user accounts in Active Directory and Office 365.
- Troubleshoot hardware, printers, and peripheral issues.
- Escalate complex issues to higher-level resolver teams as needed.
- Maintain proper documentation and ensure timely ticket resolution.
- Support queue management and incident coordination during MIM situations.
Required Skills :
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Only 24H Left Network Engineer • Sangli, Maharashtra, India
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