Lean Process Improvement Manager (OTC)

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, OTC! In this role, need to support client and actively partner with Operations / Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical / functional strategic priorities.

Responsibilities

• Lead is responsible for directing and executing LDT roadmap that solves the business problems / opportunities of the key customer(s) in the F&A domain (Specific in OTC) through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism etc.
• Would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.
• Providing analytical and conceptual direction to business analysts throughout the change lifecycle, ensuring alignment and integrity of deliverables with the program and strategic objectives.
• The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and external.
• Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction.
• Champion the implementation and adoption of standard Global Processes.
• Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by leads.
• Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers.
• Design, implement, test and complete all In-Scope CI Projects.
• Engage and leverage lean six sigma practices and processes.
• Support Operations to meet key transformation objectives of client and deliver required business value, productivity.

Qualifications

Minimum Qualifications

Preferred Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.