Amazon Connect Contact Center Associate Engineer

Role Amazon Connect Contact Center Associate / Engineer

Onsite Pan India Locations.

IOWeb3 Technologies.

Immediate Joiners IOWeb3 Technologies :

IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.

With expertise in product engineering, UI / UX design, cloud solutions, and software innovation, we partner with global enterprises to deliver reliable, high-quality the Role :

We are hiring Amazon Connect Contact Center Associates / Engineers (various experience levels) for one of our esteemed multinational clients.

If you are passionate about building and optimizing cloud-based contact center solutions and want to make an impact, this is your Requirements :

• 5 to 7 years of experience in Amazon Connect (contact flows, queues, routing profiles).
• Integration with Salesforce Service Cloud Voice.
• Hands-on with AWS services : Lambda (Java / Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.
• Strong skills in JavaScript / Node.js.
• Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI).
• Experience with CI / CD pipelines, DevOps, Terraform, CloudFormation.
• Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards.
• Experience in Agile / Scrum environments.
• AWS Certified Solutions Architect or Amazon Connect certification :
• Lead end-to-end implementation & configuration of Amazon Connect.
• Automate deployments of contact center setups using CI / CD pipelines or Terraform.
• Build, configure, and optimize customer interaction flows.
• Collaborate with cross-functional teams to deliver high-impact Join Us ?
• Work with global enterprises on impactful cloud transformation projects.
• Collaborative, innovation-driven culture.
• Opportunity to be at the forefront of customer experience technology.

(ref : hirist.tech)