Technology Operations Analyst 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Technology Operations Analyst is a member of the Audit IT Platform Operations extended team ensuring Audit Technology Platform services and underlying ecosystem’s availability, performance and health to enable the business to thrive. This role is primarily responsible for continuously ensuring escalated business operational disruptions are promptly resolved, as well as continuously improving internal technology operations processes to streamline and enhance end-user experience. Team members in this role have specialized knowledge and provide support to all the platform technology products and services delivered to our business, including through execution of small to mid-size projects.

Successful end user support activities

• Monitor and timely respond and resolve escalated end-user incidents and requests.
• Apply problem solving and troubleshooting techniques to provide effective solutions to end-users.
• Coordinate and manage booking of activities with end-users when necessary.
• Address end-user issues in a professional, courteous and collaborative manner.
• Timely escalate pertinent issues and concerns to management.
• Actively collaborate in Major Incident calls (War Rooms).
• Document relevant support information diligently.
• Be part of on-call rotation for afterhours support (evening and weekends coverage).

Platform Maintenance and Continuous Improvement

Collaborate and train extended operations support staff

Other duties as assigned, including but not limited to :

EDUCATION

TECHNICAL SKILLS

SPECIAL REQUIREMENTS SPECIFIC TO JOB

EXPERIENCE

PREFERRED REQUIREMENTS

Track record of above average performance evaluation reviews over the last 2 years.

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.