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AIonOS - Head - Operation Excellence

AIonOS - Head - Operation Excellence

AIonOSHyderabad, India
30+ days ago
Job description

Head - Operation Excellence

Key Responsibilities :

  • Lead the design and execution of the organization's business excellence strategy aligned with overall business objectives and customer expectations.
  • Drive initiatives that elevate the organization's quality standards, ensuring consistent alignment with customer expectations and business objectives.
  • Implement processes that prioritize customer needs and expectations, ensuring high levels of customer satisfaction.
  • Use customer feedback to guide quality improvements and ensure that products / services exceed expectations.
  • Drive engineering excellence by setting high standards for quality in delivery, including scalability, maintainability, and precision.
  • Promote the use of cutting-edge tools, methodologies, and best practices in the engineering teams.
  • Ensure data quality and governance within the context of AI / ML model development and deployment.
  • Spearhead digital transformation initiatives, focusing on the use of AI and digital tools to streamline operations, reduce manual effort, and improve scalability.
  • Develop and deploy digital solutions to optimize quality management, project tracking, and customer feedback processes.
  • Implement standardized processes that promote efficiency, agility, and adaptability to change in technology or customer needs.
  • Proactively identify and mitigate operational risks related to quality and compliance.
  • Work with cross-functional teams to ensure that business excellence initiatives are integrated across the organization.
  • Engage and train employees in quality improvement methodologies, fostering a company-wide commitment to excellence.
  • Act as a facilitator for cross-functional problem-solving to ensure quick resolution of issues and continuous process optimization.
  • Ensure adherence to international and regional quality standards, including ISO certifications, where applicable.
  • Implement and oversee internal quality audits, ensuring compliance with all regulatory and industry standards.
  • Establish key performance indicators (KPIs) that align with organizational goals.
  • Use statistical and analytical tools to assess business performance, providing data-driven insights to guide strategic decisions.
  • Track progress and impact of business excellence initiatives, making adjustments where needed to ensure continuous improvement.
  • Lead the establishment of a culture of continuous improvement throughout the organization.
  • Identify training needs and provide guidance for professional development in quality management techniques.
  • Promote sustainability initiatives within the context of business excellence.
  • Promote innovation by encouraging team members to develop new solutions and processes to meet emerging business challenges.
  • Benchmark performance against industry standards and competitors to maintain a competitive edge.

Key Qualifications :

  • Bachelor's or master's degree in engineering, Computer Science, or related fields.
  • 10-14 years of experience in business excellence, process optimization, or quality management in the AI / ML or software development industry.
  • Demonstrated experience in leveraging AI and automation to optimize internal processes and drive continuous improvement.
  • Proven track record of implementing and managing Agile and DevOps frameworks in technology-driven environments.
  • Experience managing ISO and CMMI certification processes.
  • Strong understanding of Agile, DevOps, CI / CD, and AI / ML principles.
  • Strong leadership and communication skills with the ability to influence stakeholders and drive organizational change.
  • Excellent problem-solving and decision-making skills.
  • Familiarity with quality management tools and project management software (Jira, Azure DevOps).
  • Key Competencies :

  • Ability to integrate AI technologies into business processes, promoting automation and data-driven decision-making.
  • Strong focus on ensuring high-quality AI product development and delivery.
  • Capable of fostering a culture of ongoing innovation and improvement.
  • Prioritize customer needs and ensure products / Services exceed customer expectations.
  • Ability to drive organizational change and lead cross-functional teams toward excellence.
  • Ability to effectively manage organizational change and overcome resistance to change to effectively communicate complex technical concepts to both technical and non-technical audiences
  • (ref : iimjobs.com)

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