No longer accepting applications

Quality Assurance Tester

RED Globalbaddi, himachal pradesh, in

16 days ago

Job description

RED GLOBAL-GENESYS QA / TESTER-INDIA-REMOTE-ASAP-12MONTHS+

RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA / Tester to ensure the quality and reliability of our Genesys-based contact center solutions.

Please find the details below :

Role : Genesys QA / Tester
Start : ASAP
Location : Remote – India
Duration : 12months+
Capacity : Full time
Language : English

Job Summary :

The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (PureCloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems

Key Responsibilities :

Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.

Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).

Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.

Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.

Support performance testing for call loads and agent concurrency.

Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.

Participate in Agile / Scrum ceremonies and contribute to continuous QA process improvements.

Required Qualifications :

Bachelor’s degree in Computer Science, Information Systems, or related field.

2+ years of experience in QA / testing roles, with at least 1 year of Genesys platform testing.

Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or PureConnect.

Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.

Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).

Basic knowledge of API testing, SIP / VoIP protocols, or telephony environments.

Strong analytical, documentation, and communication skills.

If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration

Create a job alert for this search

Quality Assurance • baddi, himachal pradesh, in

Related jobs

Promoted

Senior Penetration Tester

AppSecure Securitybaddi, India

Appsecure is a leading offensive cybersecurity and red-team services company trusted by Fortune 500s, high-growth startups, and global enterprises. Our team consists of top bug bounty hunters, seaso...Show moreLast updated: 11 days ago

Promoted

Tosca Automation Tester

Dexian Indiapanchkula, India

Experience Required : 5-7 Years (will be rejected if not matched).Looking for immediate joiners (15-20 days / Serving notice). Mandatory Skillset : Tosca Automation with SAP, Experience with Finance mo...Show moreLast updated: 11 days ago

Promoted

Quality Assurance Automation Engineer

BrightEdgebaddi, India

BrightEdge is a global leader in enterprise SEO and content performance solutions, driving AI-powered digital marketing success for the world’s top brands. Our culture is product-first, innovation-d...Show moreLast updated: 11 days ago

Promoted

Performance Test Engineer

FINVASIAMohali district, India, India

Finvasia is a multi-disciplinary, multinational organisation that owns and operates over a dozen brands across financial services, technology, real estate and healthcare verticals.Over the last 13 ...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Lead

BrightEdgemohali, India

Promoted

Quality Assurance Engineer

GoQuantmohali, India

Job Description : QA Engineer (Paid).GoQuant is a financial technology company dedicated to providing high-performance trading solutions for digital assets. We empower professional traders and instit...Show moreLast updated: 11 days ago

Promoted

Paxcom - Quality Assurance Engineer - Manual / Automation Testing

Paxcom India (P) LtdMohali

Description : Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider.PaymentUs leads the...Show moreLast updated: 24 days ago

Promoted

Senior Quality Assurance Automation Engineer

Sails Software Incpanchkula, India

Developed and maintained automated end-to-end test suites using Playwright with C# for web applications.Implemented robust page object model architecture in C# to enhance test maintainability and r...Show moreLast updated: 10 days ago

Promoted

Quality Assurance Engineer

im24x7 Delta Solutions FZCOpanchkula, haryana, in

QA Engineer (2–3 Years Experience only).We are looking for a QA Engineer with 2–3 years of hands-on experience in software testing to join our growing engineering team. The ideal candidate should ha...Show moreLast updated: 8 days ago

Promoted

Penetration Tester

NTT DATA, Inc.baddi, himachal pradesh, in

The Penetration Tester is a seasoned subject matter expert, responsible for assessing and evaluating the security posture of the company's information systems, networks, applications and infrastruc...Show moreLast updated: 11 days ago

Promoted

Quality Assurance Engineer - Appium

Mobile Programming LLCChandigarh

Job Description Role : QA Engineer with Appium Location : Chandigarh, Bengaluru, Pune, Chennai, Panchkula, Mumbai, Gurugram ...Show moreLast updated: 30+ days ago

Promoted

Senior Quality Assurance Automation Engineer

Landmark Groupmohali, India

About the Role- We are looking for a highly skilled.Tooling and AI Automation Engineer with 5+ years.Automation team—not in a traditional application testing but as a specialist focused on building...Show moreLast updated: 11 days ago

Promoted

Quality Assurance Engineer

Blossom Socialmohali, India

Blossom Social is building the future of social investing.Our platform empowers retail investors by combining the best of social networks with investing tools—enabling users to connect, learn, and ...Show moreLast updated: 11 days ago

Promoted

Senior Quality Assurance Automation Engineer

Intelliasbaddi, himachal pradesh, in

Skills - Automation Testing + JAVA.Strong Experience working with modern test automation frameworks and tools (such as Cypress, Playwright, JUnit, TestNG, Cucumber, Allure).Strong experience in dif...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Automation Tester

Wits Innovation LabMohali

We're looking for a QA Engineer who can drive both manual and automation testing across Web, APIs, and Data Platforms.You'll be shaping test strategies, building automation frameworks, an...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Engineer

LTIMindtreeBaddi, Himachal Pradesh, India

About the Role : We are looking for a skilled.Experience with cloud data platforms like.Snowflake, Redshift, Databricks, or BigQuery. You’ll work closely with data engineers and platform teams to bui...Show moreLast updated: 4 days ago

Promoted

Lead Automation QA Engineer

QAIN-Finitypanchkula, haryana, in

Please only apply after reading the JD.Job Description - Lead Automation QA Engineer.We are seeking an experienced Lead Automation QA Engineer for one of our client to drive test automation initiat...Show moreLast updated: 6 days ago

Promoted

AI Model Tester

Recrobaddi, himachal pradesh, in

Up to ₹19 LPA (pro-rated for 4 months).The role involves designing and executing test cases, validating model outputs, and ensuring the overall quality, reliability, and fairness of AI systems.This...Show moreLast updated: 8 days ago