IVR & CTI Developer

Requirement - :

• 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE / UCCX 12.X product suite in the area of IVR, CVP, ICM, CTI Application Development and Apps Maintenance
• 2 to 3+ years experience in Advanced Speech Recognition solution including nuance, google dialogue, design and development.
• Develop and Modify IVR applications using CVP Call Studio v8.5 / 9.0 and VXML. Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio.
• Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
• Well versed with integration of CVP Call Studio applications to remotely hosted web services - IVR
• Integration with the help of client WSDL using Eclipse IDE.
• Well Versed with SQL Queries and MS SQL Server database.
• CVP Reporting - Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
• Well Versed with Cisco ICM Architecture - Call Router, Logger, AWs and Peripheral Gateways.
• Well Versed with Cisco CVP Architecture Call Server, Voice Gateways, and Voice Browser.
• Solution Designing and Analyzing the IVR Call Flows.
• Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
• Experience in Creating Call Types, Network VRU Scripts, Skill Groups, Agents, DN and many more into ICM Configuration Manager.
• Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
• Product Exposure : Cisco UCCE, UCCX, IP IVR (CVP, VXML Server, ICM)

Technical Qualifications- :

Bachelors or Master s degree in computer science or equivalent education and experience.

Other Factors

Skills Required

Java Programming, Api Development