Customer Experience - Home Loans Services

Role & responsibilities

• The candidate has to manage leads assigned to him and provide end-to-end home loan assistance to the customer
• He has to closely work with the Sales team to give financial comfort / assistance to the customer when he comes for booking at the site
• Ensure customer satisfaction and a hassle-free loan experience for the customer
• Monitoring & reducing sanction TAT & Disbursal TAT by following up with financial institutions
• Achievement of targets and in-house penetration.

Preferred candidate profile

Role :   Customer Service

Industry Type :   Real Estate

Department :   Customer Success, Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Customer Success, Service & Operations - Other

Education

UG :   Any Graduate

Skills Required

Customer Handling, Home Loans, Customer Service, Email Support