Customer Success Associate

Job description

HR Contact- nikitarawat1@policybazaar.com or via WhatsApp to 8130310269 .

Customer Service Executive

Location : Gurugram, Haryana

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification - 0-5 yrs (Freshers are welcome)

Salary package 2.5 LPA to 4 LPA

Job description

PolicyBazaar.Com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets that the team lead sets.

Required Skills :