Senior Customer Service Representative
Triplekolkata, west bengal, in30+ days ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Customer Service Representative • kolkata, west bengal, in
Related jobs
- Promoted
Senior Sales Development Representative – North America Market
Algonomykolkata, west bengal, in Job Title : Senior Sales Development Representative – North America Market.At Algonomy, we power the world’s leading retail and e-commerce brands with AI-driven personalization solutions.We’re on a ...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Representative
TripleKolkata, IN Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 30+ days ago
- Promoted
Senior Sales Engineer
ConfidentialKolkata, India This is a full-time on-site role for a Senior Sales Engineer located in east bengal.The Senior Sales Engineer will be responsible for providing technical support, overseeing sales engineering activ...Show moreLast updated: 30+ days ago
- Promoted
Customer Care Representative
MUHURTHKolkata, IN Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show moreLast updated: 2 days ago
- Promoted
Senior Service Reliability Engineer
ConfidentialKolkata, India Front line, technical customer service agents who demonstrate excellent customer care skills (e.BT values) such that customers that they contact / contact them are left 'delighted' with the experienc...Show moreLast updated: 6 days ago
- Promoted
On-line Service Specialist
Soliskolkata, west bengal, in The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show moreLast updated: 30+ days ago
- Promoted
Manager / Senior Manager - GCP
Tiger Analyticskolkata, west bengal, in Tiger Analytics is a global leader in data and analytics services, helping organizations solve.We are looking for a Manager / Senior Manager with a.
GCP to join our Business Development team.In this r...Show moreLast updated: 23 days ago
- Promoted
Senior Customer Support Engineer
StitchFinKolkata, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 2 days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Kolkata, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
TPkolkata, west bengal, in International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Representative
ConfidentialKolkata, India Customer Support Associate – Outbound (US Process).Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
Engage customers in meaningful conversatio...Show moreLast updated: 6 days ago
- Promoted
Customer - Sales & Service - Service Now- Specialist Senior
ConfidentialKolkata, India The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design.We e...Show moreLast updated: 6 days ago
- Promoted
Customer Service Officer / Sales
EcoOriginkolkata, west bengal, in We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago
- Promoted
Patient Service Representative
TripleKolkata, IN Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 2 days ago
- Promoted
Customer Service Representative
Career ComfortKolkata, West Bengal, India Customer Support Executive – NIGHT SHIFT (Inbound Voice).Salt Lake, Sector V, Kolkata (On-site with free cab drop service).
Days Off : Fixed weekends – Saturday & Sunday.Schedule : Monday to Friday wo...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Engineer
ConfidentialKolkata, India As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and mainten...Show moreLast updated: 6 days ago
- Promoted
Team Lead - Customer Service
ConfidentialKolkata Leading and supporting a team of 20 members, motivating them to achieve targets.Shift and Attendance Management .Willing to work 24 / 7 shifts with rotational week offs.
Prepare schedules and ensure t...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
1 Financekolkata, India Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan.
Educating members on our tools and features to enhance adoption...Show moreLast updated: 16 days ago