Senior Associate – Service Now Developer

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting Applications for the role of Senior Associate Service Now Developer

In this role you will be managing production tasks including application maintenance & perform day-to-day administration of the ServiceNow Platform

Responsibilities

Knowledge in all aspects of ServiceNow Applications development.

Participate in solution discussions and contribute to user story creation.

Collaborate with Business Analyst Architect and Technical Lead.

Code / configure technical solution as per requirements.

Perform Unit testing resolve defects identified in Unit testing.

Develop features bug fixes and write various Server-side and client-side scripts.

ServiceNow Integrations using Spokes and custom API with external tools.

Manage Production support tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances coordinate sub-production testing evaluation and regression remediation Perform day-to-day administration of the ServiceNow Platform

Work with a remote team requiring ability to communicate well via phone and email (writing skills)

Stay current with new and updated capabilities of the ServiceNow Platform

Maintain the integrity of the ServiceNow platform across the organization.

Assisting in troubleshooting effort

Monitor and review patch / release issues.

Qualifications we seek in you!

Minimum Qualifications

Certified System Administrator (CSA) in ServiceNow

Understanding Agile and SCRUM

Experience in administering Now Platform

Knowledge in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades.

IT Graduate

Preferred Qualifications / Skills

Certified SNOW Administrator (CSA)

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Senior IC

Key Skills

Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1