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US Mortgage - Team Leader
Saaki Argus & Averil Consultingbangalore, India21 hours ago
Job descriptionLead and manage a Team of US Mortgage. Must have US Mortgage Experience Must have experience handling a Team Must Understand 4 C s Establish clear team goals aligned with departmental and company objectives Monitor team performance regularly, offering feedback and coaching to enhance individual and team effectiveness. Design and execute training programs to improve team members' skills. Conduct regular coaching sessions to address performance gaps and support ongoing skill development. Ensure daily operational efficiency of the customer service team. Manage queue operations to optimize response times and meet service level agreements (SLAs). Enforce quality assurance protocols to uphold high service standards. Perform audits and reviews to ensure compliance with company policies. Resolve escalated customer issues requiring advanced support beyond frontline representatives. Address customer complaints promptly and to their satisfaction. Collect and analyze customer feedback. Utilize feedback insights to improve service delivery and enhance customer satisfaction. Produce reports on team performance metrics such as response times, resolution rates, and customer satisfaction scores. Stay informed about advancements in customer service technologies and recommend upgrades to boost team efficiency. Uphold adherence to company policies, procedures, and regulatory requirements. Offer guidance and training to team members on matters related to compliance.
About our client
Our client is one of the leading global digital services and solutions provider.
Experience : 4+ years
- Team handling experience is must
Roles & Responsibilities
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Team Leader • bangalore, India
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