Customer Success Manager

This is a 12-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem.

Roles & Responsibilities

1. Sales Support and Client Solutions

 To lead and grow the flows and volumes to the platform from the vendors.

 To provide prompt customer service to the vendors on the platform

 To onboard and grow the number of vendors actively using and transacting on the platform.

 To coordinate with Anchor teams to get new vendor names

 To coordinate with Anchor teams to resolve any technical issue they are facing

 To coordinate with anchor teams to expedite the invoice approvals and increase the

volumes on the platform.

 Support the Business Development team in identifying new business opportunities and

potential clients.

 Conduct market research to identify trends, competitive landscape, and potential areas for

growth.

 Assist in the preparation of business development proposals and presentations.

 Coordinate meetings and follow-ups with prospective clients.

 Maintain strong relationships with clients, ensuring high levels of client satisfaction.

 To generate small and mid market customers for working capital products.

 To generate referral revenue form volumes generated from small and midmarket

customers.

Requirements

 Familiarity with financial and facilities management principles

 Sales experience in financial products for 3 years

 Proficient in MS Office and PowerPoint

 An analytical mind with problem-solving skills

 Excellent organizational and multitasking abilities

 A team player with leadership skills

 BSc / BA in business administration or relative field