Lead Qualification Specialist
ConfidentialIndia30+ days ago
Job descriptionProven experience in lead qualification, customer service, or a related role. Familiarity with CRM tools and lead management processes. Excellent verbal and written communication skills in English (additional languages are a plus). Proficiency in using communication platforms like WhatsApp, email, and telephony tools. Strong organizational and multitasking abilities. Ability to analyze leads and identify high-potential opportunities
Key Responsibilities :
- Engage with inbound leads via calls, WhatsApp, and email to assess their needs and match them with suitable solutions.
- Evaluate and qualify leads based on predefined criteria.
- Accurately record lead information and update the CRM system with relevant details.
- Conduct timely follow-ups to nurture leads and maintain interest.
- Respond to inquiries and resolve initial concerns through personalized communication
- Effectively transfer qualified leads to the sales team with a comprehensive handover.
- Maintain consistent engagement to maximize lead conversion potential
- Track and report on lead qualification metrics and progress.
- Provide feedback to the marketing and sales teams to improve lead generation strategies.
Qualifications :
Skills Required
CRM Tools, Email
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Lead Qualification Specialist • India