CRM executive ( Chandigarh)

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CRM job description involves managing and enhancing customer relationships through strategies like customer retention personalized communication and data analysis to increase satisfaction and loyalty. Key responsibilities include serving as a point of contact for customers handling inquiries and complaints collaborating with sales and marketing teams and analyzing customer data to identify areas for improvement. Depending on the specific role responsibilities can also involve overseeing CRM software managing customer service teams or developing and implementing targeted campaigns.

Core responsibilities

Customer communication : Act as the primary point of contact for customer inquiries feedback and complaints via phone email or in-person.

Relationship building : Foster strong long-term relationships with customers to ensure satisfaction and loyalty.

Data analysis : Collect and analyze customer data to identify trends understand customer needs and find opportunities for improvement and growth.

Strategy development : Create and implement strategies for customer retention engagement and satisfaction such as loyalty programs and personalized outreach.

Cross-functional collaboration : Work with sales marketing and other departments to ensure a seamless customer experience and align on customer-facing strategies.

Monitoring and improvement : Track customer satisfaction and use data to make informed decisions about products services and marketing initiatives.

Potential additional responsibilities

Team management : May involve supervising and managing customer service or relationship management teams.

CRM system management : Overseeing the configuration maintenance and use of the companys CRM software to meet business needs.

Campaign management : Developing and executing targeted campaigns to engage with customers and drive sales.

Required Skills :

meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions conferences and meetings. reviewing sales performance. negotiating contracts and packages.

Required Education : Graduation

Key Skills

Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20000 - 40000