Application Support Engineer
HireginiePalakkad, IN4 hours ago
Job description2+ years in Technical / Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing / helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
Title : Application Support Engineer
Location : Bangalore
Education : Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)
Experience : 2+ Years
About the Role : As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment.
Roles & Responsibilities :
- Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.
- Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.
- Analyse recurring customer problems and provide actionable insights for product and process improvements.
- Contribute to the development and maintenance of the knowledge base and support documentation.
- Drive process automation and continuous improvement initiatives to enhance support efficiency.
- Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.
Requirement :
Create a job alert for this search
Application Support Engineer • Palakkad, IN
Related jobs
- Promoted
- New!
Application Support Engineer
HireginieCoimbatore, IN Title : Application Support Engineer.Education : Preferred computer science background (preferably B.As an Application Support Engineer provides technical support to global SaaS customers, resolves i...Show moreLast updated: 4 hours ago
- Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Incthrissur, kerala, in Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show moreLast updated: 2 days ago
- Promoted
Application Developer
ConfidentialCoimbatore, India Design, build and configure applications to meet business process and application requirements.Minimum 3 Year(s) Of Experience Is Required.
Summary : As an Application Developer, you will engage in t...Show moreLast updated: 20 days ago
- Promoted
Application Specialist
ReparioPalakkad, IN We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 16 days ago
- Promoted
Applications Engineer, Aftermarket
ConfidentialCoimbatore, India If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve.
As an individual contributor, or as a leader of people, yo...Show moreLast updated: 19 days ago
- Promoted
IT Lead - Application Support (ZOHO Suite)
Kaplan Middle East & North AfricaCoimbatore, IN IT Lead - Application Support (ZOHO Suite).The IT Lead - Application Support (ZOHO Suite) is the technical subject matter expert responsible for the end-toend administration, configuration, customi...Show moreLast updated: 2 days ago
- Promoted
- New!
Application Developer
Codewright Marketing Solutionspalakkad, kerala, in At Codewright Marketing Solutions, we specialize in designing digital solutions that address everyday challenges and enhance life through technology.
Our focus lies in scalable app development, smar...Show moreLast updated: 22 hours ago
- Promoted
Application Engineer
ConfidentialCoimbatore, India At Galexon Robotics, our vision is to create a unique market value through innovative robotic automation solutions, achieving Industry 4.
Our mission is to provide complete automation solutions usin...Show moreLast updated: 20 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Coimbatore, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Senior Application Support Engineer
ZellerPalakkad, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
L1 Support Engineer
SaasAntCoimbatore, Tamil Nadu, India The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 30+ days ago
- Promoted
L1 Support Engineer
ConfidentialCoimbatore, India The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 20 days ago
- Promoted
IT Application Support Specialist
Bosch GroupCoimbatore, Tamil Nadu, India Roles & Responsibilities : .The IT Support Specialist is close to the customer (usually local to a certain location or region) an active listener with an open ear and a helpful hand for the cust...Show moreLast updated: 20 days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedThrissur, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 11 days ago
- Promoted
Technical Support Engineer
AtlassianThrissur, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
- Promoted
Blue Yonder - Applications Support Engineer / Senior Engineer
Blue YonderCoimbatore Scope : - Deliver flawless application support to BY customers by resolving complex solution issues - Drive, as a lead...Show moreLast updated: 30+ days ago
- Promoted
Advanced Application Engineer
ConfidentialCoimbatore, India Utilize modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset to provide vision to Application Development Teams.
Work with an Agile mindset to create...Show moreLast updated: 19 days ago
- Promoted
Application Developer
Trigent Software Private LimitedCoimbatore, Tamil Nadu, India As a Custom Software Engineer you will lead the effort to design build and configure applications acting as the primary point of contact.
Your typical day will involve collaborating with various tea...Show moreLast updated: 3 days ago