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Store Manager
The Hiring CompanyBangalore Urban, Karnataka, India2 days ago
Job descriptionEnsure a world-class shopping experience through personalized customer service. Resolve customer queries and escalations effectively. Encourage team members to build long-term relationships with customers. Monitor NPS (Net Promoter Score), feedback, and implement improvements. Oversee store opening and closing procedures, billing, cash management, and stock reconciliation. Ensure adherence to company SOPs and operational guidelines. Manage inventory levels, product replenishment, and prevent stock-outs or overstocking. Maintain visual merchandising, cleanliness, and hygiene as per company standards. Coordinate with the Area / Cluster Manager for operational support and updates. Recruit, train, and motivate store staff to deliver performance excellence. Conduct daily briefings, goal-setting, and performance appraisals. Foster a positive and productive work environment focused on teamwork and accountability. Schedule shifts and manage manpower to ensure adequate coverage during peak hours. Manage store-level P&L and ensure profitability. Control operational expenses, minimize shrinkage, and reduce wastage. Track key financial metrics such as sales per square foot, basket size, and gross margin. Ensure compliance with company policies, statutory regulations, and safety standards. Maintain documentation for audits, inventory checks, and cash transactions. Conduct periodic self-audits to ensure process adherence and loss prevention. Stay updated on local market trends, competitor activity, and customer preferences. Share insights with regional teams to improve product mix or local campaigns. Graduate in Business, Retail, Commerce, or related field. MBA preferred. 3–6 years in premium / lifestyle / fashion retail, with at least 2 years in a store leadership role. Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills. Proficiency in POS, MS Office, and basic inventory management software. Willingness to work weekends, holidays, and flexible hours as per store schedule. Achievement of sales targets and conversion rates Customer satisfaction and feedback scores (NPS) Inventory accuracy and shrinkage control Store profitability and cost control Staff performance and retention Visual merchandising and audit compliance Salary upto 5 lacs Monthly incentives linked to sales and performance Standard employee benefits (PF, ESI, insurance) Staff discounts, uniform, and learning programs
Job Description : Store Manager – Company (Bengaluru)
Role Summary
The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability.
Key Responsibilities
Sales & Business Development
- Drive and achieve store sales targets and KPIs.
- Monitor daily, weekly, and monthly sales reports and take corrective actions.
- Implement local marketing activities and promotional campaigns to increase footfall.
- Identify opportunities to enhance customer engagement and sales conversion.
- Ensure strong visual merchandising that aligns with brand positioning.
Customer Experience
Store Operations
Team Leadership
Financial Management
Compliance & Audit
Market Awareness
Qualifications & Experience
Key Performance Indicators (KPIs)
Salary & Benefits (Indicative)
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Store Manager • Bangalore Urban, Karnataka, India
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