Reputation Manager (Online Business Listings & Reviews)

Job Title :

Reputation Manager (Online Business Listings & Reviews)

Location : Remote (India)

Experience : Minimum 2+ Years

Salary : ₹4-6 LPA

Company :

Yonder Talent (Hospitality Client)

About the Role

We are hiring an

Execution-Focused Reputation Manager

to manage and enhance the online presence of a leading hospitality brand. The ideal candidate will be responsible for daily monitoring, updating, and responding across all major review and business listing platforms.

This is a

hands-on execution role , ideal for someone who enjoys maintaining brand consistency, accuracy, and positive engagement across digital touchpoints.

Key Responsibilities

Manage, monitor, and optimize all business listings across platforms such as

Google Business Profile, Yelp, Booking.com, Airbnb, and TripAdvisor .

Respond to guest reviews

promptly and professionally across all channels, ensuring tone and messaging align with brand voice and hospitality standards.

Maintain

100% consistency and accuracy

in business information (name, address, contact details, hours, photos, descriptions, menus, and amenities).

Track and analyze

review sentiment trends , identifying recurring guest issues or praise to share with internal teams.

Escalate negative feedback or critical issues

to relevant departments (operations, guest experience, support) and ensure timely resolution.

Maintain a

weekly and monthly report

summarizing reviews, average ratings, sentiment breakdowns, and actions taken.

Upload and update photos, offers, and menus

regularly to keep all profiles visually engaging and current.

Ensure compliance with

platform-specific guidelines and updates , adjusting profiles as needed.

Conduct

competitor benchmarking

on review ratings, engagement trends, and listing quality.

Coordinate with marketing and operations teams to ensure

guest experience insights

are reflected in online reputation improvement strategies.

Support new property or business unit listings setup with proper tagging, metadata, and descriptions.

Monitor

Q&A sections and user-generated content

to maintain brand tone and professionalism.

Other duties as assigned by management.

Requirements

Minimum

2+ years of experience

in Online Reputation Management (ORM) or Business Profile Management, preferably in

hospitality, travel, or service sectors .

Strong understanding of

Google Business Profiles ,

OTA platforms

(Booking.com, Airbnb, etc.), and review management processes.

Excellent

written communication skills

and professional response etiquette.

Highly

detail-oriented

and consistent with daily execution.

Proficient in

Excel / Google Sheets

for data tracking and reporting.

Ability to work

independently in a remote setup

with high accountability.