Tehnical Project Manager

The Technical Project Manager role in Talogy’s global Tech Ops PMO team is responsible for providing end-to-end project management support for the company’s general client implementations. Across multiple projects at a time, this includes supporting colleagues across departments with scoping and understanding the requirements to be managed, designing elements of project management, and providing support to clients and colleagues through the implementation of a project.

Role Responsibilities

• Developing a working knowledge of Talogy solutions and platforms.
• Working with clients and colleagues to develop project “scope of work” plans and documentation.
• Leads and / or facilitates planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies across a project.
• Developing, communicating, and maintaining detailed project plans.
• Preparing project reports for project status meetings as required.
• Identifying, tracking, monitoring, and communicating on project-related issues, scope changes, variances, and contingencies that may arise during the implementation of projects.
• Monitoring workflows and deadlines to ensure all team members meet project goals accurately and in a timely manner.
• Acting as a liaison between clients, colleagues, and other external stakeholders, e.g. vendors, associates, contractors.
• Maintaining strong customer relationships, e.g., by handling questions, concerns, feedback, etc., with speed, accuracy, friendliness, and professionalism.
• Working to ensure project plans deliver against SLAs and other KPI expectations regarding costs, schedules, quality, and customer satisfaction.
• Following processes around documentation of client work and interactions, e.g,. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

Knowledge, Skills, and Experience Requirements