Client Onboarding Manager
ConfidentialGurgaon / Gurugram30+ days ago
Job description3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments). Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction. Excellent verbal and written communication skills in English. Strong problem-solving and conflict-resolution skills with a client-first mindset. Experience working with CRM tools like HubSpot and support platforms like Freshdesk. Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism. Comfortable working in US shift timings to support global customers.
What You'll Do
- Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations.
- Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations.
- Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences.
- Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding.
- Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track.
- Leverage data and customer feedback to improve onboarding processes and customer outcomes.
- Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step.
- Collaborate cross-functionally to ensure customer feedback informs product and process improvements.
What We're Looking For
Skills Required
Hubspot, Conflict Resolution
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Client Onboarding Manager • Gurgaon / Gurugram
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