Customer Support Representative

Job Title : Mortgage Services Specialist

Department : Mortgage Operations

Location : Navi Mumbai

Reports To : Manager Mortgage Services

Job Summary :

The Mortgage Services Specialist is responsible for managing key processes across the mortgage lifecycle, including loan origination support, default management, REO asset management, sales coordination, and settlement activities. This role ensures accurate, timely, and compliant execution of all mortgage-related transactions while maintaining a high level of client satisfaction and operational efficiency.

Key Responsibilities :

• Support loan origination activities, including document review, appraisal coordination, and fulfillment.
• Manage defaulted loans by handling valuations, administrative processing, short sales, and deed-in-lieu transactions.
• Coordinate REO asset management, ensuring timely property maintenance, marketing, and sale to maximize net proceeds.
• Facilitate REO sales through collaboration with brokers, buyers, and internal teams, leveraging both traditional and online bidding platforms.
• Oversee settlement services, including closing, escrow, and title documentation to ensure compliance and accuracy.
• Maintain detailed records and reports for audit and compliance purposes.
• Collaborate with internal teams and clients to resolve issues promptly and deliver seamless end-to-end service.

Qualifications :

Key Competencies :