ServiceNow Administration & DeveloperSpectral Consultants • Pune

ServiceNow Administration & Developer

Spectral Consultants • Pune

30+ days ago

Job description

Description :

Role : ServiceNow Admin & Developer

Key Skills : ServiceNow, Agile Methodologies, Web Services, Web based technologies

Experience : 6- 10 Years

Location : Pune Locals Only

Notice Period : Immediate

Job Description :

Platform management :

Responsible for the ongoing maintenance and configuration of the ServiceNow platform.
This includes installing, testing, and updating the platform.

User and application administration :

Manage user accounts, roles, and access to the platform.

Solution development :

Design and implement solutions to meet business needs.

This includes researching, developing, and converting software :

Work with business stakeholders to troubleshoot application and integration issues.

Collaboration :

Collaborate with stakeholders to develop workflows and understand their goals.

Platform monitoring :

Use tools to monitor the platform' s health and identify areas of concern.

Technical development :

Support the technical development of new modules, including process modeling, gap analysis, and POC design.

Programming :

Program or script in languages like Angular JS, HTML, CSS, and AJAX.

Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests

Build custom applications in ServiceNow by defining data tables, user interface and adding business logic

Integrate external data sources into ServiceNow

Maintain business services and configuration item relationships in ServiceNow

Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations

Build custom dashboards based on custom application data models and external data sources

Customize and configure workflows and define notifications as part of custom workflows in applications

Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets

Implement complex flows for Catalog Items using Workflows and Flow Designer

Test custom applications and publish / deploy to the concerned users

Responsible for data model changes and data-migrations for ServiceNow custom applications

Troubleshoot production problems related to ServiceNow custom applications

Lead integration of new products based on client requirements

Address problems of systems integration, compatibility and multiple platforms

Consult with project teams and end users to identify application requirements

Assist in the evaluation and recommendation of application software packages, application integration and testing tools

Participate in development of software user manuals and technical reports

Qualifications :

Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST / SOAP

Fundamental knowledge of networking including TCP / IP ports and firewalls, network protocols, and IP networks

Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, knowledge and experience in the following :

Using ServiceNow API

Developing custom ServiceNow applications and web-based applications

Python, JavaScript or AngularJS

Application integration experience with Active Directory using methods such as LDAPs

Testing web-based applications - both manual and automated

Functional, regression and load / performance testing

Relational databases

Working in an Agile environment

Desired skills :

Agile certifications and / or experience leading Agile efforts, particularly as Scrum Master

ServiceNow System Administrator Certification

Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping

Experience supporting customers in a dynamic IT operations environment

Cloud development experience Certified ServiceNow Implementation Specialist

(ref : hirist.tech)

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