DHI Solutions - Pega CDH Lead

Pega CDH Lead

Location : India (Bangalore / Hyderabad / Pune / Chennai)

Experience : 10+ years (with minimum 4+ years in Pega CDH)

Key Responsibilities :

• Lead end-to-end implementation and delivery of Pega CDH solutions.
• Partner with business stakeholders to translate customer engagement strategies into technical designs.
• Provide technical leadership to development teams, ensuring adherence to Pega best practices.
• Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.
• Ensure robust governance, compliance, and performance tuning of Pega CDH applications.
• Mentor, coach, and upskill junior engineers and decisioning consultants.
• Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.

Required Skills & Experience :

1. Pega CDH (Customer Decision Hub) and Next-Best-Action design.

2. Decision Strategies, Adaptive Models, Predictive Analytics.

3. NBA Designer, Customer Profile Designer, and Engagement Policy design.

4. Omni-channel integration (Web, Mobile, Email, Contact Center).

(ref : hirist.tech)