Head - Business Development - Real Estate

Head Residential (Business Development) Summary : The Head Residential will serve as the overall business leader for Prozone Palm, Nagpur, responsible for steering the projects revenue growth, customer experience, operational excellence, and delivery outcomes. This is a high-impact leadership role requiring strong command presence, disciplined execution, and exceptional stakeholder management.

Preferred background includes a Hotel General Manager, Retired Armed Forces Officer or a Senior Real Estate Professional with deep experience in managing complex, customer-facing operations.

Key Responsibilities

1. Business Leadership & Strategy

• Provide end-to-end leadership for the residential projectsales, delivery, facilities, customer management, compliance, and local interface.
• Develop and execute the annual business plan, revenue strategies, customer experience roadmap, and operational excellence metrics.
• Act as the on-ground custodian of Prozones brand standards, governance, and stakeholder expectations.

2. Sales, Revenue & Market Strategy

3. Customer Experience Leadership (CRM)

4. Project & Delivery Management

5. Facilities & Estate Management

6. Legal, Statutory & Local Liaison

7. Team Leadership & Culture Building

8. Administrative & Community Interface

9. Regulatory, Law & Order Coordination

10. Governance, Safety & Risk Management

11. Public & Stakeholder Relations

Desired Profile

o P&L and business planning orientation

o Strong leadership presence and command

o Sales and negotiation excellence

o Project and delivery management

o Government liaison and compliance handling

o High emotional intelligence, communication, and conflict management

o Operational discipline and process governance

o Proven experience in dealing with civic authorities, police departments, housing societies, and legal advisors.

o Understanding of property documentation, RERA compliance, agreements, and coordination with lawyers.

o Ability to build trust, manage resident associations, and drive satisfaction through transparent communication.

o Capable of aligning sales, CRM, project, legal, and facility teams toward common project goals.

(ref : iimjobs.com)