Kore.ai - Technical Lead - Node.js Framework

Job Description : Technical Lead - Kore.ai

Location : Hyderabad, India

Experience Level : 8+ years (2+ years in Conversational AI)

Employment Type : Full-time

About the Role :

We are looking for a skilled and motivated Technical Lead with strong hands-on experience in the Kore.ai platform to lead development efforts for conversational AI solutions. This role requires solid technical depth, attention to detail, and a passion for delivering enterprise-grade chat and voice automation using agent-based architectures and prompt engineering techniques.

Key Responsibilities :

• Lead a team of developers in building and deploying bots on the Kore.ai platform
• Translate functional requirements into scalable technical implementations
• Implement Dialog Tasks, NLP configurations, webhook integrations, and channel setups
• Support the integration of LLM-based features and apply prompt engineering for smart responses
• Collaborate with architects and business stakeholders to ensure technical alignment
• Conduct code reviews, quality checks, and provide mentorship to junior developers
• Monitor and optimize performance, handle escalations and support production deployments
• Stay updated with platform enhancements, SDKs, and GenAI tools within Skills & Experience :
• 8+ years of experience in software development with at least 2 years in Conversational AI
• Hands-on experience with Kore.ais Bot Builder, BotKit, Webhooks, and multi-channel deployments
• Proficiency in JavaScript / Node.js and REST API integrations
• Working knowledge of prompt design and LLM features (OpenAI, Gemini, etc.)
• Familiarity with NLP / NLU models, intent / entity creation, and fallback handling
• Strong debugging, code optimization, and peer review practices
• Effective communication and team leadership Qualifications :
• Kore.ai Developer Certification
• Experience in deploying bots integrated with contact center platforms
• Understanding of agentic workflows and GenAI orchestration
• Exposure to Agile methodologies and DevOps practices

(ref : hirist.tech)