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▷ Immediate Start : Sales Manager

▷ Immediate Start : Sales Manager

Poonawalla FincorpIndia
5 hours ago
Job description

Job Responsibilities :

Strategic Planning :

  • Develop and implement a comprehensive strategic plan for the unsecured loan business, aligned with the overall objectives of the organization.

Sales Team Management :

  • Lead and motivate the sales team to achieve targets and revenue goals.
  • Provide guidance and support to improve sales techniques and strategies.
  • Monitor sales performance and implement corrective actions when necessary.
  • Dialer Management :

  • Oversee the dialer team responsible for managing the automated dialing system and optimizing dialing campaigns for maximum efficiency.
  • Centre of Excellence Oversight :

  • Establish and maintain a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and efficiency.
  • Management Information Systems (MIS) :

  • Ensure the availability and accuracy of critical data and reports to aid decision-making and performance tracking.
  • Collaborate with the MIS team to develop customized reports as per business requirements.
  • Training and Development :

  • Ensure adequate training is provided through regular training sessions for new hires and existing employees
  • Quality Assurance :

  • Establish quality standards and guidelines for the contact centre operations.
  • Conduct regular quality checks and call audits to ensure compliance with regulatory requirements and service excellence.
  • Compliance and Risk Management :

  • Ensure adherence to all relevant regulatory guidelines and internal policies.
  • Implement risk mitigation strategies to safeguard the company's interests.
  • Stakeholder Management :

  • Collaborate with cross-functional teams, such as digital marketing, credit, risk and operations, to streamline processes and achieve business objectives.
  • Performance Reporting :

  • Prepare and present periodic performance reports to senior management.
  • Analyze data to identify trends, opportunities, and challenges.
  • Desired Profile :

  • Minimum of 5+ years of experience in Cross Sell, with at least 3 years in a leadership role focused on cross-selling.
  • Bachelor’s degree in business, Marketing, or a related field. MBA preferred.
  • Strong analytical and strategic thinking skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to drive revenue growth through cross-selling.
  • Proficiency in CRM software and sales analytics tools
  • Create a job alert for this search

    Sales Manager • India

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