Product Support Representative II

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

PUNE : SERVICE COORDINATOR JOB DESCRIPTION

About The Team

Join a dedicated high-volume team committed to delivering exceptional customer service and internal team support. Our team enhances Ultimate Kronos Group's esteemed reputation as a leading provider of Human Capital Management (HCM) and Payroll SaaS support. We value collaboration and teamwork, fostering an environment where every member contributes to our collective success.

About The Role

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case / ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.

Growth And Development Opportunities

At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.

Job Responsibilities

Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.

Maintain a high-level understanding of the extensive UKG product suite

Create and dispatch cases / tickets to the appropriate queue

Confirm and / or update customer contact information accurately

Monitor the customer self-ticket creation queue and provide timely assistance

Collaborate across teams to on-call technicians for urgent customer issues

Adhere to standard operating procedures and policies

Participate in assigned project work as necessary

Required Qualifications

Proficient in English, with strong verbal and written communication skills.

Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.

1-3 years of customer service experience.

Highly motivated and team-oriented

Prior inbound phone support

Bachelor's degree required : BCom, BA, BSc

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Skills Required

Customer Service