Assistant Manager

About the Job

As an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role demands a strong sales acumen, leadership skills, and the ability to work in a fast-paced environment.

Roles and Responsibilities :

Seamlessly manage operations to ensure timely SLA delivery while maintaining high levels of employee and customer satisfaction.

Drive B2C sales for insurance products (Health, Motor, Life).

Establish and manage client relationships, ensuring strong engagement.

Organize resources, set goals, and develop strategies to optimize sales performance.

Monitor and document staff schedules, attendance, and productivity.

Conduct weekly and monthly client meetings to understand expectations and provide updates.

Ensure resolution of audit-related issues.

Identify and drive process improvements.

Coach and mentor team leads for better team management.

Address and resolve internal customer queries.

Act as the key point of contact for business-specific queries and challenges.

Take on special projects based on business needs.

Desired Skills-

Candidate must have onpapers experience of Assistant Manager

Candidate must have experience into managing a telesales team of 40-50 people along with TL's reporting to him / her.

Candidate must be fluent in English and Telugu

Candidate must have good knowledge of Data.

Interested candidates can directly reach out on Kirtichauhan@policybazaar.com