Customer Service Associate

Key Responsibilities of the Customer Service Executive in the Howrah team :

• Handle inbound calls from customers, assisting with their inquiries and providing solutions.
• Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
• Maintain high levels of customer satisfaction through clear, efficient, and empathetic communication.
• Ensure accurate data entry and timely follow-up on customer requests.
• Adhere to company policies, guidelines, and quality standards.

Skills Required

Bpo, Pathway, Customer Satisfaction, e-commerce