Supply Associate

As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.

• Manage contractor partner bandwidth.
• Monitor SLAs and solve customer escalations by working with contractor.
• You will be in-charge of scheduling / rescheduling of site visits for inspection where required.
• You will finalize and document agreed service cost in consultation with service partners.
• Allocate Customer success managers and handover of service activities to the Order Execution team.
• Ensure delegated customers queries / concerns are addressed on time.
• Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers / partners.
• Decide on fixes / redoing a job & follow up with partners to execute the same.
• Approve partner payout post service completion.

Job Requirement

Skills Required

CRM Tools, Negotiation, google suite , Microsoft Office, Operations, Vendor Management