Telecaller

Company Overview : DKL COLLECTION AGENCIES LLP

Legal Structure : Limited Liability Partnership (LLP)

Date of Incorporation : 29 April 2025

Registered Office and workplace

No. 6, First Floor, Pipeline Road, Prem Nagar, Laggere, Bangalore North, Karnataka, India –

Package : 12,000

Interest, please send your CV to

Key Responsibilities

Debt Recovery Calls : Contact customers with overdue payments to remind, negotiate, and facilitate repayment.

Account Follow-Up : Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases.

Payment Coordination : Guide customers on payment modes, timelines, and resolve basic queries related to dues.

Documentation : Accurately record call outcomes, payment commitments, and update CRM or collection software.

Compliance Adherence : Ensure all interactions follow RBI guidelines, company policies, and ethical standards.

Skip Tracing Support : Assist in locating unreachable customers using available data and tools.

Feedback Loop : Share recurring customer concerns or disputes with the legal or escalation team for resolution.

Required Skills & Competencies

Communication Skills : Clear, assertive, and respectful verbal communication in English and regional languages.

Negotiation Ability : Persuasive approach to encourage timely payments while maintaining professionalism.

Empathy & Patience : Handle sensitive conversations with tact, especially in hardship or dispute cases.

Data Accuracy : Strong attention to detail in logging call notes and updating customer records.

Tech Familiarity : Basic proficiency in MS Excel, CRM platforms, and call management systems.

Discretion : Maintain confidentiality of customer data and financial information