AI Automation and Integration Developer

Role Overview :

Leapswitch Networks is looking for an innovative developer with a passion for automation and AI. You’ll design, build, and maintain AI-powered workflows, automations, and custom integrations across domains—customer service, sales, support, billing, monitoring, customer engagement, sales intelligence, and more.

Key Responsibilities :

• AI Workflow Development :
• Design and implement AI-driven automation using OpenAI (ChatGPT, GPT-4), other LLM APIs, and SaaS AI tools.
• Integration Engineering :
• Integrate cloud services, internal systems, ticketing / billing (HostBill, WHMCS), email (Google Workspace), monitoring, and more using APIs.
• Custom Plugin / Module Development :
• Build and maintain custom plugins (PHP, Python, JS) for platforms such as HostBill and internal portals.
• Automation Scripting :
• Automate repetitive tasks with scripts / workflows (Make.com, Zapier, n8n, custom code).
• Data Processing & Enrichment :
• Parse and enrich data (tickets, logs, abuse, sales, support) using NLP and AI.
• AI-Driven Notifications & Insights :
• Implement AI-powered notifications, summarizations, and action recommendations for staff and customers.
• Experiment & Prototype :
• Test and evaluate new AI models, APIs, and automation tools that could benefit the business.
• Documentation & Training :
• Document workflows and train team members on new automations.

Required Skills & Experience :

Bonus Skills :

Location- Pune

Experience- 2+ years development experience (not AI experience)