Branch : Deputy Branch Operations Head

Branch : Deputy Branch Operations Head

INTERNAL USAGE : No. of Vacancies :

Reports to :

Is a Team leader

No

Team Size : Grade :

Manager, Senior Manager

Business : Retail Banking

Department : Branch Banking

Sub - Department : Location :

About Branch Banking

With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services

About the Role

As a part of the branch banking team, Deputy Branch Operations Heads are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. They are required to identify and handle sales opportunities, process customer transactions quickly & efficiently, and introduce customers to alternate channels wherever possible. They will be required to use their inter-personal skills to build business relationships with the potential customers.

Key Responsibilities

Process transactions efficiently and accurately while maintaining high service standards

Handle customer queries and provide appropriate solutions

Engage with customers and generate revenue by promoting and cross-selling retail banking and third party products

Manage relationships with mapped customers to increase the depth of existing relationships

Achieve sales targets as assigned by the organization on a monthly basis

Comply with KYC / SEBI rules, regulations, and legislation governing the bank.

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS / RTGS / NEFT, SB, CD, FDR, Deposits, account opening & customer service.

Control and monitor leakage of income, office accounts and anti-money laundering s

Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management

Review branch operations reports and track exceptional transactions.

Handle internal and external audit processes and attend audit queries immediately.

Qualifications

Graduation / Post-Graduation from a recognized institute.

6-10 years of experience in the BFSI sector

Role Proficiencies :

Knowledge of banking regulations and norms

Maintain a high level of knowledge of banking products and services

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Good networking and relationship building skills

Skills Required

Customer Service, Neft, Deposits, Rtgs, Kyc, ECS, Account Opening, Transfer