Support Analyst - Access Management

Description GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.

Role and Responsibilities

• Actively monitor and manage system health and performance through dashboards and alerts.
• Deliver Level 2 (L2) and Level 3 (L3) support for Active Directory, Microsoft Office 365 (O365), SharePoint, and Security Information and Event Management (SIEM) systems.
• Resolve technical issues related to these technologies by conducting thorough troubleshooting.
• Work closely with cross-functional teams to ensure smooth system integration and operations.
• Maintain detailed documentation, including support procedures and knowledge base articles.
• Take part in the on-call rotation and offer support during off-hours when required.

Skills and Experience