Systems Support Analyst

About Milliman :

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.

Job Summary :

The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EB Admin Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.

Duties / Responsibilities :

• Facilitate timely, open and clear communications regarding – system issues, enhancements, meetings, announcements and posted documentation.
• Data management and reporting, including, but not limited to queries, data loading, and data manipulation.
• Troubleshoot and resolve hardware, software, and connectivity problems, including client FTP sites.
• Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
• Identify redundant support processes and develop tools for automation.
• Maintain current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.

Required Skills & Experience :