Network & InfoSec Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

10+ years of experience of experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE ,Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy

Manage Network and Firewall Operations, including hands-on experience with Cisco ACI, Cisco APIC, Cisco SDA, DNAC, Cisco ISE, Cisco WLC, Routing and Switching, and Cisco FTD 9k / 4k, Checkpoint Firewall123.

Expertise in Security Technology, including WAF / DDOS Monitoring and Troubleshooting4. Prepare weekly and monthly reports, incident reporting, and analysis, while working closely with colleagues to meet team goals and improve processes and practices56.

Perform security hardware and software maintenance7. Create and maintain detailed network documentation, network diagrams, and procedures8.

Strong verbal and written English communication skills, along with strong interpersonal and presentation skills910.

Ability to work with minimal levels of supervision and willingness to work in a job that involves 24 / 7 operations1112.

Experience with configuring and managing user-defined categories, whitelisted URLs, blacklisted URLs, and processes like Change Management, Asset Management, Configuration Management, Security Health Checks, Basic Hygiene, and Audit Compliances1314. Good knowledge of networking concepts, AD, LDAP, and the ability to work with product vendors for upgrades and issue resolution1516.

Knowledge and understanding of concepts and technologies such as SIEM, Vulnerability Scanning, AV, DLP, NAC, HIPS, 2FA, and CA17. Participate in day-to-day maintenance activities

Preferred Technical and Professional Experience

CCNPor equivalent certification.

Graduate in Computer Science / IT / Electronics Engineering or equivalent University degree

Experience working in Network Operations especially on the Cisco ACI, Cisco SDA, ISE ,Load Balancers , Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy

Application Centric Infrastructure (ACI) deployment and data center experience

Experience with design and implementing Software Defined Network (SDN) and large complex networks

Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.