Content Operations Manager
ConfidentialHyderabad / Secunderabad, Telangana, India1 day ago
Job descriptionBuild and maintain scalable SOPs and workflows for content operations. Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability. Drive automation and standardization to reduce manual overhead. Translate requirements into structured delivery plans with clear ownership. Act as a coordination hub between content, product, and placement teams. Provide progress updates, manage dependencies, and escalate blockers effectively. Define quality benchmarks for content rollout and conduct periodic audits. Implement structured feedback loops with learners and instructors. Lead initiatives to improve learner satisfaction and content effectiveness. Track and analyze key operational KPIs (e.g., rollout accuracy, turnaround time, learner engagement). Build dashboards and generate performance reports for leadership. Use insights to identify risks, optimize performance, and forecast future needs. Manage content delivery sprints with strict adherence to timelines. Facilitate planning, review, and retrospective sessions to maintain agility. Ensure transparency on progress, priorities, and blockers. Lead onboarding, training, and development of content operations contributors. Plan and allocate resources efficiently across projects. Foster a culture of accountability, collaboration, and high performance. Monitor and manage budgets for content operations with financial discipline. Optimize resource spend and track ROI of tools, technologies, and initiatives. Collaborate with finance teams on procurement, approvals, and reporting. Maintain comprehensive documentation of workflows, SOPs, and operational records. Ensure compliance with organizational policies and industry standards. Keep knowledge bases updated for transparency and continuity. Bachelor's degree (preferably in Computer Science or a related field). 1+ years of experience in operations management, preferably in Education or EdTech . Strong project management and process design skills. Excellent organizational abilities and attention to detail. Experience working cross-functionally with multiple stakeholders. Data-driven approach to problem-solving and decision-making. Proficiency with project management tools (e.g., Jira, Asana, Trello) and learning management systems. Strong communication and documentation skills. Basic understanding of content development and instructional design. Passion for education and learner success.
Job Title : Content Production Lead
Location : Hyderabad
Job Type : Full-Time (Work from Office)
Working Days : 6-Day Week
About the Role
We are currently hiring for the role of Content Production Lead , and based on your background, we believe you could be a great fit.
This role requires ownership of large-scale content production — driving operational excellence, streamlining processes, and ensuring seamless and timely rollouts. You'll act as a bridge across multiple teams, combining project management rigor with resource and financial discipline to deliver high-quality learning experiences to thousands of learners.
Key Responsibilities
1. Content Delivery & Implementation
- Manage end-to-end delivery of content across all programs, ensuring timely rollouts with minimal errors.
- Oversee the content lifecycle including version control, updates, and retirement of outdated modules.
- Anticipate delivery risks and implement proactive measures to maintain a smooth learner experience.
2. Process Design & Optimization
3. Project & Stakeholder Management
4. Quality Assurance & Continuous Improvement
5. Data-Driven Operations
6. Sprint & Task Management
7. Team & Resource Management
8. Financial Oversight & Budget Management
9. Operational Documentation & Compliance
Qualifications & Skills
Minimum Qualifications :
About NxtWave
At NxtWave , we're building India's largest online platform for 4.0 technologies, empowering learners to develop in-demand industry skills and accelerate their careers.
Know more : https : / / www.ccbp.in
Skills Required
Trello, Asana, Jira
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Operation Manager • Hyderabad / Secunderabad, Telangana, India
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