Digital Transformation Manager

Role : Manager - Digital Transformation

Location : Mumbai (Malad)

Mode of work : Work from Office

Job role : As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).

Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS / AHT / CSAT and more.

Key Responsibilities

Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations

Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution

Engage with leadership and clients to pinpoint areas for technological improvements and ensure alignment with business goals

Oversee change management strategies to guarantee smooth adoption of new technologies

Required Skills & Experience :

Significant experience in deploying and managing cutting-edge technology solutions within digital transformation projects.

Strong technical proficiency with a focus on customer experience technologies and AI-driven tools.

Demonstrated ability to lead complex projects with a strategic vision for technology integration.

Excellent communication and leadership skills to effectively engage with clients and stakeholders.