Customer Care Executive

60; About the Company : 60; Allen Lund company is a Nationwide Logistics provider in the US and Canada.

We have 41 offices and over 650,000 shipments managed annually.

The company is Headquartered in Los Angeles with 2 offices in India Job Summary : 60;We are seeking a dedicated and skilled Customer care Executive to join our team.

The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities : ∙ 60; Handle incoming and outgoing calls with professionalism and courtesy.

• ∙ 60; Provide accurate information to customers regarding our logistics services.
• ∙ 60; Resolve customer inquiries and complaints efficiently and effectively.
• ∙ 60; Maintain detailed and accurate records of customer interactions in the database.
• ∙ 60; Collaborate with team members to enhance customer satisfaction and improve service processes.
• ∙ 60; Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications : ∙ 60; 2-3 years of experience in a call center or customer service role.

Location : 60;Chandigarh Shift : 60;Day Shift Experience : 60;2-3 years What We Offer : ∙ 60; Competitive salary and performance-based incentives.