No longer accepting applications
Manager-LTL Freight Billing & Automation
ARDEM Data Serviceskochi, India22 hours ago
Job descriptionStand up full LTL workflows : intake → validation → rating → exception handling → invoice audit / reconciliation → client reporting. Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997 / 999 transactions. Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction. Build operational dashboards and playbooks that function as “the client’s billing department.” Conduct QBRs to demonstrate cost-to-serve and value capture. Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows. Deep understanding of accessorials & exceptions : appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments. Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates. Experience reconciling EDI 210 invoices, BOL / PRO tracking, and dispute handling. Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan). 7+ years in freight / logistics (minimum 3 years in PM / Client Manager role). Prior experience in BPO / Shared Services or carrier / 3PL operations is strongly preferred. Executive-level English communication skills — confident in presenting to U.S. clients. Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO). Exposure to freight audit / payment processes. Working knowledge of Python / SQL, RPA, and dashboard design. First-Pass Invoice Accuracy (FPY) : ≥ 98% on EDI 210 reconciliation. Exception Rate : ↓ 30–50% in 90 days (reweigh / reclass / accessorial disputes). Cycle Time : Continuous reduction; higher auto-rating hit rate via SMC³. Client NPS : ≥ +40 | Account Growth : ≥ 10% YoY expansion. SLA Attainment : Timely responses, backlog control, and exception aging targets met. Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred). Proven leadership managing remote, client-facing teams for U.S. shippers / carriers. Hands-on with EDI transaction sets (204 / 210 / 214 / 990 / 997-999) and SMC³ + major TMS.
Manager — LTL Freight Billing & Automation
Location : Remote (India)
Schedule : Full-time | Strong overlap with U.S. Eastern Time
Role Mission
Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.
What “Great” Looks Like
You’ve run LTL back-office / billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh / reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.
Key Impact Areas
1. Pre-Sales Solutioning
- Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
- Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.
2. Transition & Implementation
3. Delivery & Continuous Improvement
4. Client Success & Growth
Must-Have Expertise
LTL Domain Mastery
Technical Tools
Experience
Nice-to-Haves
KPIs You’ll Own
Qualifications
Why ARDEM
Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.
Create a job alert for this search
Automation • kochi, India
Related jobs
)
- Promoted
Manager-LTL Freight Billing & Automation
ARDEM Data ServicesKochi, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 3 days ago
- Promoted
Manager-Ltl Freight Billing & Automation
ARDEM Data ServicesKottayam, Republic Of India, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 2 days ago
- Promoted
WMS Implementation Manager
Globus LogisticsKottayam, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 21 days ago
- Promoted
Billing Analyst
GR8 Global Indiaernakulam, kerala, in Top 100 CPA firms in the United States with the objective of coming together and redefining how talent acquisition best practices can provide additional value to our partners.We believe that there ...Show moreLast updated: 3 days ago
- Promoted
Global Application
BeamKottayam, IN Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia.
India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 1 day ago
- Promoted
Compliance Billing
Newfold DigitalKottayam, IN Newfold Digital is a leading web technology company serving millions of customers globally.We have some of the industry's most.
We help customers of all sizes build a digital presence that.With our ...Show moreLast updated: 1 day ago
- Promoted
Technical Delivery Team Manager
Programmers.ioKochi, IN The need is for an experienced.Candidate should have strong technical expertise, excellent leadership skills, and a proven track record of managing cross-functional teams to deliver high-quality so...Show moreLast updated: 1 day ago
- Promoted
Bid Manager
CapgeminiKochi, IN BID Management of enterprise scale solutions.Proven experience in defining offer scope; goals and deliverables that support business goals in collaboration with senior management and stakeholders.A...Show moreLast updated: 23 days ago
- Promoted
Portfolio Coordinator / Pipeline Manager
Cimpress IndiaKottayam, IN Cimpress has created a new business called Cimpress Open whose mandate will be to excel at serving customers via third-party channels.
Cimpress Open harnesses the power of our state of the art Mass ...Show moreLast updated: 14 days ago
- Promoted
Assistant Manager Finance
Air India SATS Airport Services Private Limited (AISATS)Kochi, Kerala, India ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE.AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.Asia’s...Show moreLast updated: 3 days ago
- Promoted
Manager HR and Admin
Boxer Apparels Pvt. Ltd.Chalakkudy, Kerala, India We are equipped with most advanced machines and skilled manpower, supported by automated production and tracking system.Person to recruit, train, measure, empowermand inspire our existing and futur...Show moreLast updated: 24 days ago
- Promoted
Analyst, Invoicing
UnitedLexKottayam, IN UnitedLex (erstwhile iRunway India Pvt Ltd).Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of...Show moreLast updated: 3 days ago
- Promoted
Duck Creek Billing Architect or Technical SME
HTC Global ServicesKochi, IN Connects- We are seeking an experienced.Duck Creek Billing solution in a P&C insurance environment.You will provide technical leadership, oversee solution architecture, work closely with business a...Show moreLast updated: 14 days ago
- Promoted
Manager
BristleconeKochi, IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 23 days ago
- Promoted
US Billing + Accounting
AKM GlobalKochi, IN We are seeking a detail-oriented and proactive Accounting Specialist with expertise in Accounts Receivable (AR), Billing, Financial Statement Preparation, Journal Entries, and client coordination.T...Show moreLast updated: 30+ days ago
- Promoted
- New!
Billing Engineer ( Fitouts )
JJ INTORIAKochi, IN Job Description of Costing Engineer : .Prepare quantity sheet from onsite data & drawings.Prepare bill of quantities (BOQ).
To take check the measurement from the site.To follow up on the accounts dep...Show moreLast updated: 5 hours ago
- Promoted
Guidewire Billing Center Developer
TechDoQuestKottayam, IN Over 02+ years of hands on experience working as a Guidewire Developers.Experience with guidewire development language – GOSU.
Experience with Guidewire Billing Integration.Show moreLast updated: 30+ days ago
- Promoted
Automation Trainer
GooseKochi, Kerala, India Goose Industrial Solutions Pvt.We redefine industrial automation through innovative technologies, smart strategies, and service excellence ensuring seamless production, minimal downtime, and maximu...Show moreLast updated: 3 days ago