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Senior IT Technical Specialist
beBeeTechnicianDombivli, Maharashtra, India1 day ago
Job description2-4 years of call-taking profile with core Help Desk Skills Brief understanding of Enterprise IT Infrastructure setup Basic knowledge of Active Directory 3+ years' experience supporting multiple versions of operating systems Brief O365 Administration using Office365 Admin Console Strong writing and documentation skills, including training other engineers as needed Good knowledge of troubleshooting email client issues like Outlook Excellent hardware and software troubleshooting skills Good understanding of Microsoft Office suite functionality and troubleshooting skills Fluent in English and Mandarin, both oral and written communication Good knowledge of utility software technical knowledge such as Antivirus and others Ability to understand email flow issues internal & external End-user support, OS troubleshooting, and software support (MS Office, Messengers, Outlook, etc.) High level of customer relationship skills, including email etiquette Good communication skills, follow-up skills, willingness to work rotational shifts Remote troubleshooting Demonstrates a 'can-do' attitude and is willing to stretch self to achieve and exceed defined goals / targets Excellent problem-solving / troubleshooting skills Displays awareness of customers' stated needs and gives priority to meeting and exceeding customer expectations within stipulated time Explains ideas clearly and logically to others and is attentive in interactions Identifies target audience for communication and carefully listens to their opinions and feedback Ability to work in teams
Job Title :
IT Support Technician L1 (On-site)
Key Responsibilities :
- Provide end-user support via phone / chat / self-service tickets
- Qualify and open tickets for remediation of events
- Triage Tickets to respective teams
- Regularly update and follow up on tickets in the queue
- Ensure timely closure of tickets
Required Skills and Qualifications :
Desirable Skills :
Behavioral Attributes :
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Technical Specialist • Dombivli, Maharashtra, India
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