Highspot - Renewals Manager

What You'll Do :

• Own the Renewals Process : Manage the end-to-end renewals process for SMB & Commercial customers-ensuring timely, accurate, and customer-centric execution.
• Customer Retention : Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.
• Customer Engagement : Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals.
• Cross-Functional Collaboration : Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.
• Data-Driven Insights : Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.
• Negotiation & Escalation Management : Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes.
• Reporting & Forecasting : Maintain accurate renewal forecasts and performance tracking in CRM tools ( Salesforce).

Your Background :

• Experience : 3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS.
• Customer Focus : Passionate about delivering exceptional customer experiences and building long-term relationships.
• Negotiation Skills : Proven ability to navigate customer conversations with confidence, empathy, and professionalism.
• Analytical Thinking : Comfortable using data to drive decisions, assess performance, and identify growth opportunities.
• Collaboration : Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams.
• Tools : Proficient in CRM and renewal management tools ( Salesforce, Gainsight).
• Mindset : Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.

(ref : iimjobs.com)