Problem and Change Manager

Job Summary :

We are seeking an experienced Problem and Change Manager to lead the identification, management, and resolution of application / IT problems and oversee the change management process to minimize risk and disruption. The ideal candidate will ensure that all changes are implemented smoothly and efficiently while driving continuous improvement in problem resolution processes.

Key Responsibilities :

Problem Management :

• Lead the investigation and root cause analysis of recurring IT incidents to identify underlying problems
• Coordinate with technical teams to develop effective solutions and workarounds
• Maintain a comprehensive problem record and ensure timely updates
• Monitor trends and patterns to proactively prevent incidents
• Collaborate with stakeholders to implement corrective and preventive actions
• Report on problem management metrics and KPIs to senior management

Change Management :

Qualifications :

Skills & Attributes :

Skills Required

Servicenow, Change Management, Problem Management, Jira, Remedy