Customer Success Manager

Company Description

Birdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation, Trade Scheme Management, and Omnichannel Marketing Engagement. By combining incentive-based models, mobility solutions, engagement mechanics, and analytics tools, we deliver the information and motivation your teams need to drive growth.

Role Description

This is a full-time on-site role for a Customer Success Manager, located in Pune. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong customer relationships, providing exceptional customer service, and using analytical skills to evaluate and address customer needs. The role also involves communicating with customers to understand their requirements and ensuring that the solutions provided align with their business objectives.

Total Experience Needed : 2+ Years in the same function

Qualifications

Skills in Customer Satisfaction and Customer Retention

Strong Relationship Building and Customer Service skills

Analytical Skills to evaluate and address customer needs

Excellent communication and interpersonal skills

Ability to work independently and collaboratively with a team

Experience in the technology or consulting industry is a plus

Bachelor's degree in Business, Marketing, or a related field