Team Lead, Service Delivery

Bringing smiles is what we do at TTEC… for you and the customer. As a Team Lead working onsite in Mumbai, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll Do

Do you love leading Looking for an opportunity to learn more about the industry and gain direct management experience You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.

You'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
• Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done

What You Bring to the Role

What You Can Expect

Skills Required

Service Delivery