Customer Support Executive

Customer Support Executive

Location : Jagatpura (Jaipur)

Industry : Automobile / Smart Helmets / Consumer Tech

Experience : 1–3 Years

Employment Type : Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

• Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
• Provide accurate information about products, services, warranties, and return policies.
• Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Support order tracking, replacement, and refund-related queries.
• Manage CRM software for logging support tickets and updating status.
• Escalate complex issues to the relevant departments promptly.
• Share weekly reports on customer satisfaction and support metrics.
• Assist in collecting customer feedback and suggesting process improvements.

Required Skills