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regional lead - field collections (Gujarat)

ConfidentialAhmedabad, India

9 days ago

Job description

what will you do

creating field infrastructure for collections portfolios for all of Gujarat
end to end vendor management : vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
building, coaching and mentoring the field team identifying team goals and evaluating team progress
responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the territory by improving overall collections
deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & npa projections
maintain and communicate detailed reports to track performance against plan
ensuring highly customer centric field collections to deliver high standards of customer experience
be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
examine strategic performance, spot emerging opportunities and identify threats / blockers at business, location & product level
look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future
work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
provide early warning feedback on fraud / default indicators to risk team

you should apply if you :

possess at least 5 years of relevant collections experience in financial services

hold at least 1 year of experience in fintech collection space

possess the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns

have exceptional analytical, problem solving and research skills and resource knowledge

have the ability to manage large teams with approach to coaching and training your team members

have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product

Skills Required

skip tracing, Capacity Planning, Problem Solving, Performance Tracking, Customer Experience, Vendor Management

Regional Collection • Ahmedabad, India