Customer Success – SaaS

Role : Customer Success – SaaS

Location : Bangalore / Pune

Compensation : Up to ₹10 LPA

What you’ll do :

Support customers post-onboarding to ensure smooth adoption of SaaS products

Handle day-to-day queries and provide timely resolutions

Educate customers on features, best practices, and product updates

Track customer health, usage, and feedback to improve satisfaction

Collaborate with internal teams to deliver a seamless experience

What we’re looking for :

1–3 years of experience in Customer Success / Support / Account Coordination (SaaS preferred but not mandatory)

Excellent communication and problem-solving skills

Empathy and patience in handling customer needs

Ability to learn quickly and adapt in a fast-growing SaaS environment