Communication Skills Trainer

job Title : Voice and Accent Trainer

Location : Koramangala, Bangalore

Shift : Night Shift (US Timings)

Experience : Minimum 2 Years in Voice & Accent Training

Employment Type : Full-time

Job Summary

We are looking for an experienced and passionate Voice and Accent Trainer to join our training team. The ideal candidate will be responsible for improving the voice, pronunciation, grammar, and accent of customer service representatives to meet international standards (primarily US). This is a night shift role aligned with US business hours.

Key Responsibilities :

• Conduct Voice & Accent training sessions for new hires and existing employees.
• Improve communication skills including grammar, pronunciation, clarity, tone, and fluency.
• Provide feedback and coaching to individuals and groups for continuous improvement.
• Develop and implement customized training modules based on team and individual needs.
• Evaluate trainees through assessments, role-plays, and call audits.
• Work closely with the Quality and Operations teams to align training with performance metrics.
• Maintain reports and documentation of training progress and performance.
• Keep up-to-date with industry trends and best practices in communication and soft skills.

Required Skills & Qualifications :

Preferred Attributes :